Privacy Policy

Last Updated: January 28, 2026

1. Introduction

Welcome to BrandedItems, Inc. (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit yankeecandle.brandeditems.com (the “Site”).

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you (“Personal Data”).

Voluntary Data: We collect your name, email address, phone number, company information, and any artwork or order details you send when you fill out a quote or mockup request form (powered by HubSpot), start a live chat (powered by tawk.to), or contact us directly by phone or email.
Automated Data: Like most websites, our hosting provider and the third-party tools on the Site receive technical data such as your IP address, browser type, and device information when you load a page, submit a form, or open the chat.
Sensitive Data: We do not collect sensitive personal data (such as social security numbers, health information, or precise geolocation).

3. How We Use Your Information

We use your data for the following purposes:

Quotes and Orders: To prepare quotes, mockups, and digital proofs, and to process and deliver your order.
Customer Relationship Management: Using HubSpot to manage communications, track inquiries, and provide customer support.
Live Chat: Using tawk.to to answer questions you send through the chat window.
Marketing: Sending updates or promotional materials if you have opted in to receive them.
Security: To protect the Site from unauthorized access, spam, and cyber threats.

4. Cookies and Similar Technologies

The Site does not use advertising or analytics cookies. Some third-party tools set cookies or use local storage so they can work:

HubSpot Forms: The quote and mockup forms are provided by HubSpot, which may set cookies needed to submit the form and connect your request to your previous inquiries.
tawk.to Chat: The chat widget uses cookies or local storage to keep your chat session open as you move between pages.
Opt-Out: You can set your browser to refuse or delete cookies. Forms and chat may not work correctly if you do; you can always reach us by phone or email instead.

5. Data Storage and Sharing

Hosting: The Site is hosted on Cloudflare, which delivers the pages and protects the Site from attacks.
Third-Party Service Providers: We share data only with necessary service providers, such as HubSpot for CRM and forms, tawk.to for live chat, and the production and shipping partners needed to complete your order. We do not sell your personal information to third parties.

6. Your Rights and Compliance

Under various privacy regulations (including CCPA and GDPR), you have the right to access, correct, or delete your personal data.

Rapid Response: If you wish to exercise any of these rights, please contact us. We pride ourselves on transparency and will respond to your request within 7 days.

7. Data Security

All pages and form submissions on the Site are encrypted with SSL/TLS, and the Site is served through Cloudflare’s network with protection against unauthorized access and attacks. Our service providers maintain their own security programs for the data they process for us.

8. Contact Us

If you have questions about this policy or our privacy practices, please reach out to us:

BrandedItems, Inc.
3002 Dow Avenue
Suite 224
Tustin, CA 92780

Email:
info@brandeditems.com